We are very pleased to announce that the UAVA Helpline for members of the public delivered by FreeVA has been awarded Helpline Accreditation by Helpline Partnerships.

The Helplines Standard is a nationally recognised quality standard which defines and accredits best practice in helpline work. Helpline Partnership developed the Standard recognising the diverse challenges and issues faced by helplines and the multiple ways in which today’s service users wish to make contact. Being awarded the Helpline Standard demonstrates we are effectively meeting the needs of service users, workers, funders and everyone coming into contact with the helpline.

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