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Helpline: 0808 80 200 28  Email: info@uava.org.uk

Text support: 07715 994 962
(Text support only, calls will not be answered)

In an emergency, always dial 999


Information for Professionals

We provide a simplified central referral point for professionals who want to make a referral to one of our services. It is designed to be a continued resource to navigate options and support available throughout LLR. You can call our dedicated business line, fill out our online form or email us, using the secure or non-secure email addresses, dependent on the nature of your enquiry.

Referral Processes:

Primary Victims of Domestic Abuse or Sexual Violence (aged 13+) 

Support for those aged 13 years and over, living in Leicester, Leicestershire or Rutland who are, or have been, affected by sexual violence or domestic abuse in their own intimate partner relationships can be referred using our new Online Referral link.

Please note that referrals are only accepted with client consent unless safeguarding risk overrides consent.  You will be asked to confirm this before being able to progress with the form.  Please ensure the form is completed in full including support needs and background information. We will also need information about the alleged perpetrator to ensure robust safety planning.

Incomplete referrals may be rejected.

(The online referral form is for primary victims of domestic abuse or sexual violence only.  If you would like to refer to other support please follow referral guidance below)

Alternatively referrals for primary victims can also be made as follows:

  • Referrals can be phoned through to the Business Line
  • Download our referral form and submit via email, fax or post

Jenkins Centre Referrals

Leicester City residents only.  Please download, complete and submit a Jenkins​ Centre Referral Form

Once you have completed the form, please send to

Secure email: info.thejenkinscentre@dvirp.cjsm.net 

Non-secure email: info@jenkinscentre.org 

City Children, Young People & Family Service

Leicester City residents only.  Please download, complete and submit a City Family Service Referral Form

Once you have completed the form, please send to

Secure email: secure.referral@uava.cjsm.net

Non-secure email: referrals@uava.org.uk 

UAVA Business Line: 0116 255 0004  

We do however continue to receive a high volume of calls. If your call is not answered immediately, kindly leave your name and number on the answerphone and we will call you back as soon as we are able.  This line is for business calls from professionals only. Calls to this number are screened.

Secure email: secure.referral@uava.cjsm.net

Please note that professionals will only be able to send emails to this account if they are sending it from a secure email such as cjsm or pnn (police) email address. If you do not receive an automated acknowledgement for the referral sent to secure.referral@uava.cjsm.net please contact the UAVA Business Line on 0116 255 0004

Non-secure email: referrals@uava.org.uk

Emails sent to the referrals@uava.org.uk should be password protected or sent via Egress.

For any questions please see our FAQs below.