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Helpline: 0808 80 200 28  Email: info@uava.org.uk

Text support: 07715 994 962
(Text support only, calls will not be answered)

In an emergency, always dial 999

WebChat 💬

How to Access our Webchat:

Click on the link on the bottom left hand side of the page (symbol shown below)

We offer a Live Translate Service for our clients on the Web Chat

On our Web Chat we promise to:

 Keep your information private and confidential – your details will never be shared without your consent and we will always put your safety first

 Have fully trained support workers during online times

 Support you and provide advice

 Never pass judgement on what you tell us

We are not an emergency service:

 If you think you may be in immediate danger dial 999.

If you then cannot talk press 55 and they will know to help you. Click the button for more information on Silent Solution

If you’re worried about someone else:

Family and friends advice booklet

Other Ways to Contact:

 We can be busy at times, if you need to reach out you can also call our Helpline on 0808 802 0028 or email us at info@uava.org.uk

Please see our Translated Web Chat Information: 

 

Confidentiality:

We ask that you do not share any personal details over the Web Chat unless, in exceptional situations, a significant risk to you, your children or others is identified. Under these circumstances we may ask for minimal information to enable us to engage you with our Helpline team, share information with partner agencies, to ensure your safety, however we will try to discuss this with you first wherever possible. Information you share on our Web Chat will be held on computerised records in accordance with General Data Protection Regulations (GDPR).