Helpline: 0808 80 200 28 Email: info@uava.org.uk
Text support: 07715 994 962
(Text support only, calls will not be answered)
In an emergency, always dial 999
If you are in an emergency situation, always call the Police on 999 in the first instance, if you then cannot speak, dial 55 for help.
We can schedule interpreter calls for a wide range of languages and we are also able to use a BSL interpreter so we are able to provide support if you are deaf or hard of hearing.
If you are, or have experienced domestic abuse or sexual violence, we are here to help. We have specially trained staff who can talk with you confidentially and offer guidance and support tailored to your need
Our Helpline are here, Monday – Saturday, 8am to 8pm, 0808 80 20 028.
It can be difficult to know what to do if you know or suspect someone is, or has been, a victim of domestic abuse or sexual violence. Our helpline staff can also offer advice to friends and family on what options are available to the victim and to you.
We also offer monthly Family & Friend support clinics, contact our Helpline for more information
The helpline is a freephone number, which won’t show up on your bill.
We’re open Monday – Saturday, 8am – 8pm. Calls to the helpline are recorded for training and monitoring purposes.
Download our family and friends booklet for advice and guidance on the Downloads Page.
We are currently operating waiting lists for some of our services including outreach, counselling and ISVA. We will endeavor to offer support as quickly as possible and will maintain contact with you during your wait. If your circumstances should change please phone the helpline or in an emergency call the police.
Our services are free and confidential, identifying information will be shared with UAVA member agencies only. No information will be shared with external or partner agencies without your consent unless, in exceptional situations, a significant risk to you, your children or others is identified; or we are instructed to do so by a court of law. We will always try and discuss this with you first wherever possible.
The helpline is a freephone number, which won’t show up on your bill.
We’re open Monday – Saturday, 8am – 8pm. Calls to the helpline are recorded for training and monitoring purposes.
We can use interpreters for a wide range of languages on our Web Chat and our Helpline, we are also able to use a British Sign Language interpreter to communicate with our clients.
This is for text support only.
Calls to this number won’t be answered.
Emails are checked: Monday – Friday, 9am – 5pm.
UAVA Ltd
PO Box 26
Leicester
LE1 1AA