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Helpline: 0808 80 200 28  Email: info@uava.org.uk

Text support: 07715 994 962
(Text support only, calls will not be answered)

In an emergency, always dial 999

News

UAVA Helpline Back Up & Running

By Rebecca Taylor On Tuesday, August 29th, 2017 in Uncategorised.

The UAVA Helpline is now back up and running.   If you have left us a message, we hope to get back to you as soon as we can.   The Helpline will be open until 8pm this evening.   […]


UAVA Helpline currently down

By Rebecca Taylor On Tuesday, August 29th, 2017 in Uncategorised.

We are currently experiencing technical issues with the UAVA Helpline and callers are unable to get through at present. We are working as quickly as possible to get this back up and running. If you need to send us a referral […]


Group programmes update for summer holiday

By Rebecca Taylor On Thursday, June 8th, 2017 in Uncategorised.

Please be aware that our group programmes do not generally run over the summer holiday period. We will ensure that group start dates are updated on the UAVA website no later than 18 August 2017 for the Autumn term. If […]


Parents and Professionals Day – 13 June 2017

By Pamela Richardson On Wednesday, May 24th, 2017 in Uncategorised.

LWA, in conjunction with the Leicestershire County Council MASH Team, would like to invite you to a Parents & Professionals Day on 13 June 2017. Are you worried about your child’s safety online or maybe who they are talking to […]


UAVA Helpline and Business line diverted

By Rebecca Taylor On Wednesday, March 22nd, 2017 in Uncategorised.

The UAVA helpline and business lines have now been diverted to alternative lines and are being answered. Please bear with us if you do not get through straight away. We are continuing to work on getting a proper service back […]


UAVA Helpline and Business Lines currently down

By Rebecca Taylor On Wednesday, March 22nd, 2017 in Uncategorised.

Due to unforeseen technical difficulties, the UAVA Helpline and Business Lines are currently down.   We are working to ensure these are back up and running as quickly as possible.   In the meantime, any urgent messages, or refuge requests, […]


New measures in place for IDVA referrals

By Rebecca Taylor On Monday, March 20th, 2017 in Uncategorised.

Due to the current capacity crisis within the IDVA team, as from Wednesday 22nd March 2017, we will be implementing the following measures. This will be on a temporary basis and until further notice. We apologise for any inconvenience and […]


UAVA Business Line Back Up & Running

By Rebecca Taylor On Wednesday, March 8th, 2017 in Uncategorised.

Following technical issues earlier on today, the UAVA Business Line is now back up and running. It has been diverted to a member of UAVA staff, who will be happy to assist you with your call. Please bear with us […]


UAVA Business Line Currently Down

By Rebecca Taylor On Wednesday, March 8th, 2017 in Uncategorised.

We are currently experiencing some technical difficulties, resulting in the UAVA Business Line being down. We are working to ensure this is back up and running as quickly as possible. In the meantime, any urgent messages, or refuge requests, can […]


Helpline Opening Times over Festive Period

By Rebecca Taylor On Tuesday, December 20th, 2016 in Uncategorised.

The UAVA helpline will be open as normal over the festive period. The hours are: Monday – Saturday, 8am – 8pm. Helpline staff will be available during these times, as normal, to offer guidance and support for anyone worried about […]